Returning or exchanging items bought online
We hope you love what you ordered. But in case you don’t—perhaps it’s a little too big or the style just isn’t you—we’ll send you a new size, color, or style, or issue you a refund. For the quickest refund, bring your return into your nearest store. If you’d rather mail your return, you can use the prepaid return shipping label included in your package. Returns and exchanges are always free. You have up to 30 days to return items purchased at Room Resorts.
To return items by mail
Identify items and create mailing label
To begin your return and create a prepaid UPS or USPS label, please contact us.
Prepare your package
- Pack your return securely, in the original package if possible, and include your packing slip (generated via the interactive returns process).
- Affix your shipping label to the package, making sure no other tracking labels are showing.
When your package is ready, do one of the following:
- For the U.S. Postal Service, give it to your mail deliverer, drop it off at your nearest post office, or schedule a free at-home pick-up.
- For UPS, drop it off at your nearest UPS location.
What happens next?
We refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
NOTE: We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don’t refund original shipping and handling charges
To exchange items by mail
Contact Us by phone to order a replacement item. Please note we are unable to process an exchange via email. This ensures you get the item you want, as well as credit for any discounts used. (Need to find the right item first? Start browsing.)
Return the item using the directions in “To return items by mail,” above.
What happens next?
We bill your credit card for your replacement item and ship it for free.
As soon as we receive your returned item, we refund the purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
Address: 4020 Frederick Ave, Baltimore, MD 21229